We want you to be satisfied with your purchase from us, therefore if there is an issue with your order, please contact us via email, telephone or by visiting our shop. Please provide us a brief explanation of the problem and we will do our upmost to help resolve the issue. Due to our products bespoke for the customer, issues will be dealt with on a case-by-case basis and next steps will be under the owners of Victoria Prints discretion.

Email: enquiries@victoriaprints.co.uk

Telephone: 01748 834488

Please be aware that we are unable to insure glass when frames are posted so postage is at the customers own risk. Refunds will not be given for broken glass. Alternatively, if you wish to use Perspex instead of glass in your frame please get in touch with us to place an order.

AFC Harrogate

Our AFC Harrogate frames are available to pre-order prior to the graduation parade; therefore, we will offer a refund under the circumstances where the Junior Soldier didn’t graduate. Please contact harrogate@victoriaprints.co.uk
or call us on 01748 834488 and we will be able to assist processing a refund
for you.

When returning your items, please package your items carefully and send them back to us at*:

Victoria Prints
5b De Burgh Court
Colburn
Catterick Garrison
North Yorkshire
DL9 4XB

*Please ensure you obtain proof of postage. Victoria Prints is not liable for
items lost or damaged in transit. You are responsible for the cost of returning an item with reasonable insurance/tracking on the item if required.